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Customer Satisfaction Survey

Customer Satisfaction Survey Questionnaire Template

Have you been wanting to improve your services but need help knowing where to start? Sending out an online customer satisfaction survey can lay out the service improvement game plan for you. Using this template, you can gather your clients' thoughts about your service and collectively incorporate their suggestions in your following product or service updates.

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Felder

NUMBER

Age, Household Size, Length of Service with us (in months)

SINGLE CHOICE

Gender, How satisfied are you with our overall internet service?, How reliable is your internet connection?, How satisfied are you with your interent speed?, How often do you experience internet outages?, How satisfied are you with your current internet plan and pricing?, How satisfied are you with our customer support?, How easy was it to contact our customer support?, How satisfied were you with the resolution of your issue?, How knowledgeable and helpful was the customer support representative?, Do you subscribe to any additional services offered by our company (TV, phone, etc.)?, If you subscribe to additional services, how satisfied are you with these services?

SHORT TEXT

What do you like most about our service?, What do you dislike most about our internet service?, How can we improve your overall experience with our company?

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